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Americans With Disabilities Act

I. - In compliance with the Americans with Disabilities Act (ADA) of 1990, offenders with disabilities housed in a Maryland Department of Public Safety and Correctional Services (DPSCS) facility or under state community supervision can request reasonable accommodations and provisions.

DPSCS has established policies and procedures to ensure that qualified individuals with disabilities, including detainees and incarcerated individuals in the custody of the Department of Public Safety and Correctional Services, individuals under the supervision of the Department’s Division of Parole and Probation, and volunteers, visitors, or other members of the public will not be discriminated against on the basis of disability, as prohibited by the Americans with Disabilities Act (ADA), with regard to facility access, services, programs, and activities provided by the Department.

The Department ADA Coordinator directs the needs of the Department relating to compliance with Title II of the Americans with Disabilities Act. Every DPSCS facility and Parole and Probation office has a designated ADA Coordinator to assist with requests and grievances regarding disability concerns.

Learn more in Secretary’s Directive Number: DPSCS.200.0007

II. - ADA Video (July 2020) -

III. – Helpful Resources –

For more information on the ADA:

  • Toll-free ADA Information Line: 800-514-0301 (TDD 800-514-0383)
  • or visit

IV. - File an ADA Complaint –

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the Department of Public Safety and Correctional Services (DPSCS) will not discriminate against qualified incarcerated individuals, detainees or supervisees with disabilities on the basis of disability in its services, programs, or activities.

1. How can I file an ADA complaint with the DPSCS?

If you believe that an incarcerated individual or detainee with a disability has been discriminated against in a DPSCS facility, you may file a complaint with the Department ADA Coordinator. You may submit your complaint by mail, online or voicemail via the hotline. All new complaints are subject to processing and review.

2. What information should my ADA complaint include?

Provide the following information:

  • Your full name, address, the telephone number where we can reach you during the day, the name, SID number of the incarcerated individual or detainee discriminated against;
  • and where they are currently housed;
  • The name and address of the institution, or person that you believe has committed the discrimination;
  • A brief description of the acts of discrimination, the dates they occurred, and the names of individuals involved;
  • Other information you believe necessary to support your complaint, including copies (not originals) of relevant documents.

3. What happens after my complaint is received?

After the complaint is received and reviewed, we will inform you of our action, which may include:

  • Contacting you for additional information or copies of relevant documents;
  • Referring your complaint to the DPSCS facility with responsibility for the types of issues you have raised; or
  • Investigating your complaint. If we are unable to take any action on your complaint, we will send you a letter telling you this.

4. How can I find out the status of my complaint?

We review each complaint carefully. Our review can take up to 30 days. If you have not heard from us by the end of this 30 days period, you can find out the status of your complaint by emailing: A member of our staff will contact you to tell you if your complaint has been received and if it is still under consideration for possible action. Please keep a copy of your complaint and the original documents for your own records.

V. - Contact Us -

For questions and information regarding ADA requirements for offenders:

Michele C. Gardner, Department ADA Coordinator
Office of Programs, Treatment and Re-Entry Services
Department of Public Safety and Correctional Services
6776 Reisterstown Road, Suite 218
Baltimore, Maryland 21215
ADA Hotline: 410-318-6089