Maryland Correctional Institution - Hagerstown

Incarcerated Individual Phone & Debit Account Information

ConnectNetwork

ConnectNetwork is GTL’s authorized deposit and account management portal. With several different deposit methods available, ConnectNetwork is the quickest and most convenient option to fund a correctional account.

Learn more about ConnectNetwork

AdvancePay® Prepaid Telephone Accounts

To accept calls from an incarcerated individual at this facility, we recommend you create an AdvancePay® prepaid telephone account. Prepaid calling works by placing money on your phone number so that when your incarcerated individual calls you the funds are deducted from the balance on your prepaid account.

Learn more about AdvancePay

Offender Phone DEBIT Accounts

ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender’s PIN debit phone account.

Learn more about PIN Debit cards

**Please note- fees may apply to all deposit methods. Specific terms are provided when making a deposit.**

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Notice:

All visitors to a Correctional Facility must clear a metal detector. Please be mindful of clothing that may contain metals as it may result in the inability to clear. In the event that a visitor is unable to clear the metal detector, their visit may be denied.

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Contraband ~ Criminal Violations

Pursuant to Maryland's Criminal Law Article, Sections 9-410 and 9-412 through 9-417, it is unlawful for a person to possess, deliver, or possess with intent to deliver contraband in a place of confinement. Such items include but are not limited to telecommunication devices, contraband to effect an escape, weapons of any type, alcoholic beverages, controlled dangerous substances, and tobacco.

It is unlawful for a person to deposit or conceal a telecommunication device in or about a place of confinement with the intent that it be obtained by a person detained or confined.

Violators are subject to arrest and will be prosecuted to the fullest extent of the law. Upon conviction, violators are subject to imprisonment from periods of 3 to 10 years, fines of $1,000 to $5,000, or both.

Visiting Hours

Always check the DPSCS home page for additional weather related or visiting hour changes, if any.

**Beginning May 1, 2023 pre-COVID in-person visitation practices resume**

General Population:

In-Person visits are conducted Saturday and Sunday; 8:30am – 2:30pm

Registration begins at 8:15 a.m. and ends at 1:45 p.m.

Duration:  1 hour (subject to space availability)

General Population and Administrative Segregation are permitted up to two (2) visits per week.

*Disciplinary Segregation is limited to one (1) Non- Contact visit per week.*

General Information: Use of restroom facilities is prohibited during visitation.  If either the inmate or a visitor requires the use of the restroom, the visit will be terminated at that time.  Please keep this in mind when visiting with small children.

A maximum of three (3) adults and three (3) children shall be permitted to visit at a time.

Visitors shall remove jewelry, to include tongue, ear, and facial piercings, with the exception of wedding ring sets or medic alert jewelry and store them in the lockers that are provided.

Virtual visits are conducted Monday, Tuesday (Segregation only), Thursday & Friday by appointment only; scheduled by the Incarcerated Person. The virtual visit hours are as follows:

9:00am - 10:30am 

12:00pm - 2:00pm

5:00pm – 9:30pm